Managed Services

Managed Services provided by On-Call Computer is a premier service designed to address your ongoing IT management and support needs. The service provides regularly scheduled maintenance of systems and networks that, when proactively monitored and managed, will reduce the exposure to many common problems that IT environments experience, ensuring you a worry-free efficient computing experience.

  

Custom Managed Service Option

We tailor our managed services to fit your unique needs. We manage and support your network through proactive scheduled maintenance, whether it is onsite or done remotely, so your network, servers, computers and infrastructure are running optimally. We know that your time is precious and your employees, suppliers and vendors rely on a dependable, available technology platform so you can conduct business, all within an affordable monthly budget.

 

Basic Managed Service Option: Total Care Services 

How it Works
A secure program is installed on your computers which monitors performance and resources, security software, applications, and operating systems updates. When a problem occurs we are automatically notified at which time a remote service session is scheduled. All of this is accomplished without the need for any interaction from you. We will connect remotely after hours, at a pre-arranged time, or immediately if needed and resolve the problem. If a resolution can’t be accomplished remotely we provide onsite visits at no additional charge.

Included Features
· Monthly maintenance tasks including security updates, performance tuning, and backup verification.
· Help with your applications, for example: forget how to create a mailing list from Outlook, we can jump on your screen and walk you through the process.
· You can turn off/on remote access at anytime.
· User accounts can be added so you too can remotely access your computer when needed.